Digilac

Frewitt SA · Machine tool manufacturing

Customer and Partner Service Portal

How Digilac built Frewitt's customer and partner portal: spare-part offers and orders, technical support for machines in the field, and complaints — in French, German and English.

Frewitt SA logo

Since 1946, Frewitt SA has been at the forefront in the development of dry and wet milling processes, as well as the manufacturing of premium quality mills for renowned, industry-leading clientele active in the pharmaceutical, fine chemical and food sectors.

Frewitt places its first priority on providing optimal process solutions and thereafter delivering cutting-edge milling, sieving, homogenizing, deagglomerating, conveying, dosing and filling systems for powders, granulates and suspensions of every type.

What we delivered

  • Sales management to request offers and confirm orders for spare parts, consumables and services
  • Technical support management to address customer requests concerning the use and repair of their machines
  • Information request management, including administrative requests and complaints
  • Trilingual portal in French, German and English

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