Digilac

Applied AI

AI Integration

Make your business systems and data usable by AI assistants and agents — through open standards, without locking anything in.

Who it’s for

Organisations that already use (or plan to deploy) AI assistants and want them to work with their real systems: the ERP, the CRM, the service desk, the document base — not just uploaded files. Typical trigger: a chatbot pilot hit its ceiling because it can’t see business data, or IT wants one governed integration layer instead of ten shadow experiments.

The problem

“Our AI assistant is clever but blind: it doesn’t know our clients, our tickets, our contracts, or our procedures. Every vendor proposes a proprietary connector to their own product, and we end up with data copied everywhere and no control over who accesses what.”

What we deliver

  • A connection layer between your systems and AI, built on open standards — MCP (Model Context Protocol) first, retrieval pipelines where they fit better.
  • Connectors for your actual estate: Atlassian systems, SharePoint, GEDs, databases, business APIs.
  • Access control preserved end to end: the assistant sees only what the connected user may see.
  • Governance of the layer: logging, monitoring, and sensitivity-based routing of requests.
  • No lock-in by design: standard interfaces mean assistants, models, and providers stay replaceable.

How it works

  1. Map the systems and data AI should reach, and their sensitivity levels.
  2. Prioritise: which connection unlocks the most value first.
  3. Build and secure the first connectors; validate with real users and real queries.
  4. Extend system by system; document and hand over the layer.
  5. Operate it with you, or transfer it fully to your team.

Engagement

Scoped case by case: our clients range from local SMEs to Fortune 500 groups, and the same service scales accordingly. We quote after a first scoping conversation — a fixed price list would not be honest at that range. Where risk is high, we start with a bounded pilot.

Partnering with Digilac

  • We are certified on and contribute to the standard: Anthropic MCP certifications on the team, and an open-source MCP server published in the official MCP registry (github.com/Digilac/simap-mcp).
  • We know the systems on the other side of the connector — 20+ years of enterprise integration, Atlassian at Solution Partner depth.
  • Independent orchestration: we connect your data to any capable model, and the layer survives model changes.

Tell us about your project.

A first conversation costs nothing and tells you a lot. Talk to one of our team members to get advice.

Meet us