Who it’s for
Organisations whose knowledge is spread across wikis, drives, GEDs, and inboxes: public administrations, companies with a support or operations function, and any team that answers the same questions over and over. Typical trigger: onboarding takes months, experts are interrupted constantly, or a “chat with our docs” pilot is requested.
The problem
“The answer exists somewhere — on Confluence, on SharePoint, in a PDF from 2021 — but nobody finds it. Our experts spend their days answering questions the documentation already covers. Public chatbots can’t be used: our content is internal and our answers must be right.”
What we deliver
- A working assistant over your knowledge bases (Confluence, SharePoint, GED, file shares), connected through standard interfaces — not a copy of your data locked into a product.
- Every answer cites its sources, with clickable references back to the original document.
- Multilingual by design (FR/DE/IT/EN), respecting each user’s access rights.
- Governance included: usage dashboards, quality feedback loops, and administration your team can operate.
- Hosted under your constraints: Swiss cloud, on-premise, or hybrid.
How it works
- Scoping: which knowledge, which users, which constraints.
- Connection of the first knowledge source and a pilot with a real user group.
- Evaluation against success criteria defined together, then iteration.
- Extension to further sources and teams; training of your administrators.
- Run: support and continuous improvement, or handover to your team.
Engagement
Scoped case by case: our clients range from local SMEs to Fortune 500 groups, and the same service scales accordingly. We quote after a first scoping conversation — a fixed price list would not be honest at that range. Where risk is high, we start with a bounded pilot.
Partnering with Digilac
- We ship this technology in production: our own platforms answer questions over hundreds of official data sources with systematic source citation.
- We know the knowledge systems themselves — as an Atlassian Solution Partner we have structured Confluence at enterprise scale for years. A good assistant starts with knowing how knowledge is actually organised.
- Independent orchestration: models are swappable behind the assistant; your data and history stay portable.