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Strategic Solutions.
Results That Matter.

Our clients bring us their toughest challenges — we respond with clarity, strategic thinking, and results that make a difference. These success stories reflect the partnerships we build, the outcomes we deliver, and the satisfaction we’re proud to earn.
Milestones
Jira and Confluence in Cluster Mode
Challenge SECO faced infrastructure limitations that hindered its ability to meet internal service level objectives and deliver efficient support to its internal users. The existing architecture lacked the scalability and robustness required to support its critical economic functions.

Our Team delivered a fully clustered, high-availability solution based on Atlassian technologies, tailored to the needs of a government-scale environment. By reengineering the underlying structure and implementing a resilient service architecture, we helped SECO dramatically improve performance, reliability, and service delivery capabilities.
  • Improved service availability & Uptime
  • Enhanced user satisfaction through faster response times
  • Infrastructure aligned with governmental-grade reliability & scalability expectations
  • A future-proof foundation for internal digital service operations
Cloud to Data Center Migration
Challenge In response to internal security requirements and GDPR compliance, SECO needed to transition away from a cloud-based setup and move its collaboration tools to a secure, self-hosted infrastructure.
We have orchestrated a state-of-the-art reverse migration from cloud to a dedicated data center environment based on Atlassian technologies.

The project was delivered with a comprehensive migration plan, rigorous validation, and thorough testing — ensuring zero data loss and business continuity throughout the transition.
  • Full compliance with internal security and privacy policies
  • Strengthened data sovereignty and control
  • Seamless transition with minimal disruption to users
  • Reliable on-premise architecture tailored for governmental standards
Platform Consolidation & High-Availability Clustering
Challenge SECO had grown multiple fragmented environments over time, leading to inefficiencies and increased maintenance complexity. Ensuring high availability and consistent performance across teams became a growing challenge.

We led a consolidation initiative that unified the client’s digital collaboration environments into a single, streamlined platform. A high-availability cluster architecture — based on Atlassian technologies — was implemented to ensure resilience, performance, and scalability.
  • Reduced operational complexity through platform consolidation
  • Improved system performance and availability
  • Simplified administration and monitoring
  • Solid foundation for future growth and integration needs
Service Desk Optimization
Challenge SECO operates one of the largest governmental service desks in Switzerland, with around 700 agents supporting internal stakeholders, external users, and unemployment agencies. The organization needed to extend this support capacity to additional local agency staff, while also improving workflow efficiency and operational scalability.

The Team at Digilac delivered an optimized service architecture leveraging Atlassian technologies, introducing advanced workflows, intelligent automation, and onboarding strategies to seamlessly integrate new agents and improve overall service quality.
  • Onboarded 70+ new agents with minimal disruption
  • Streamlined service desk operations
  • Improved request handling efficiency and SLA performance
  • Scalable service model ready to support further expansion
Cloud-Based IT Helpdesk Implementation
Challenge As a fast-moving e-commerce platform with a dynamic sales model, QoQa needed to set up a modern IT helpdesk to manage internal support efficiently. The solution had to be cloud-based, scalable, and deeply integrated into the company’s existing communication workflows.

Our Team implemented a cloud-based IT service management solution built on Atlassian technologies. The system covered incident and service request management and was fully integrated with Slack — the team's primary communication channel. We developed tailored workflows, SLAs, reporting dashboards, and delivered customized training to ensure a smooth adoption.
  • Fast and effective incident handling
  • Native integration with Slack to match team habits
  • End-to-end visibility across support requests
  • Staff empowerment through tailored documentation and onboarding
  • Scalable ITSM setup supporting future growth
Strategic Migration from Server to Cloud
Challenge UNFCCC needed to migrate its internal platforms to a secure and scalable cloud environment. The process involved complex dependencies, including several legacy applications — some lacking feature parity between server and cloud — and large volumes of historical data that had to be preserved and restructured.

We have led the end-to-end cloud migration based on Atlassian technologies. Beyond simple data transfer, the project required redesigning workflows, rebuilding critical application links, and adapting configurations using standard cloud-native features.

Thanks to close collaboration with internal teams and a detailed transition plan, the system went live without any post-launch issue.
  • Successful cloud migration despite feature gaps and legacy complexity
  • Full reconstruction of business logic and data relationships
  • Zero issues reported during hypercare support
  • Improved scalability, availability, and compliance through cloud adoption
  • Strengthened collaboration across UNFCCC’s distributed teams
Customer Service Transformation in 3 Languages
Challenge Frewitt was handling all customer interactions via a single email inbox — mixing order requests, technical support, and administrative queries. The lack of visibility on request ownership, tracking, and status led to inefficiencies, confusion, and missed follow-ups. No analytics or reporting features were in place.

We have implemented a centralized customer service portal using Atlassian technologies, allowing clients to submit requests for quotes, support, and complaints through a structured and multilingual interface. Tailored workflows routed each request to the appropriate internal team. The project was successfully expanded to Frewitt’s subsidiaries in the US and China, with 30 agents onboarded across German, French, and English.
  • Centralized and professional customer service experience
  • Increased transparency and accountability
  • Local teams empowered to manage regional requests
  • Full support in three business languages
  • Clear request ownership, status tracking, and dashboard-based monitoring

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