Work Management & ITSM · Platform
Atlassian Solution Partner in Switzerland
We design, implement, migrate, and support Jira, Confluence, and Jira Service Management — from a first setup to an estate of fifteen thousand users.
What we do on Atlassian
The whole lifecycle from one team: the consultants who design your platform are the engineers who migrate, run, and support it.
Platform Consulting & Implementation
Jira, Confluence, and Jira Service Management designed and implemented around your processes — from a first setup to re-engineering a 15,000-user estate.
Enterprise Service Management
Jira Service Management for the whole organisation: request types, approval workflows, SLAs, and self-service portals for every department.
Migrations & Consolidations
Server, Data Center, Cloud — delivered in every direction, including reverse migrations for sovereignty requirements, with zero data loss.
Process Digitalisation & Automation
Automation rules plus Atlassian Intelligence and Rovo, activated safely — permission hygiene first, adoption measured after.
Managed Services, Support & Licensing
Application management, upgrades, and expert support with SLAs — plus the whole Atlassian license lifecycle, with direct vendor access as a Solution Partner.
Training & Enablement
Role-based training on your own Jira, Confluence, and JSM configuration — end users, admins, and service-desk agents.
The products we work with
Across the Atlassian suite — and, just as often, on deciding which parts of it you do not need.
Jira
Project, portfolio, and work management — from a single team board to a company-wide delivery model.
Confluence
Documentation and knowledge management, structured so content stays findable as the estate grows.
Jira Service Management
Service desks for IT and every other department — request types, approvals, SLAs, self-service portals.
Rovo
Atlassian’s AI layer over your own content, activated once permissions are clean rather than before.
Loom
Asynchronous video where a written update would cost more time than it saves.
Teamwork & Service Collections
The bundled Atlassian editions, evaluated against what you actually use before you commit to them.
Why Digilac for Atlassian
Enterprise-proven
We design, implement, and keep optimising service desks at enterprise scale — then run and support them. The same standards apply at any size.
Atlassian Solution Partner
Direct access to Atlassian technical support to solve the most complex problems, license subscription procurement, renewals and optimization at your service.
Common questions
Are you an official Atlassian partner?
Yes. Digilac is an Atlassian Solution Partner, which gives us direct access to Atlassian technical support for the problems that cannot be solved from the outside, and lets us handle licensing on your behalf.
Can you buy and renew our Atlassian licenses?
Yes — purchase, renewal, and optimisation of the whole subscription lifecycle. Optimisation matters more than it sounds: most estates carry tiers and seats nobody has used in a year.
Which hosting options do you support?
Cloud, Data Center, and Server. We migrate in every direction, including reverse migrations from Cloud back to Data Center when data-sovereignty requirements demand it.
How large are the platforms you run?
Up to fifteen thousand users, including one of Switzerland’s largest governmental service desks with roughly seven hundred agents. The same delivery standards apply to a team of ten.
Do you support the platform after it goes live?
Yes. Application management, upgrades, and expert support with SLAs — the consultants who designed your platform are the engineers who keep it running.
In which languages do you train?
French, German, Italian, and English, on your own Jira, Confluence, and Jira Service Management configuration rather than on a generic demo instance.
Tell us about your project.
A first conversation costs nothing and tells you a lot. Talk to one of our team members to get advice.