Who it’s for
Organisations whose business processes still live in inboxes and spreadsheets — approvals, onboarding, invoicing, quality procedures — and teams whose platform could automate far more than it does. Typical trigger: a process breaks as the organisation grows, an audit demands traceability, or AI features like Rovo and Atlassian Intelligence appear in the license and nobody owns them.
The problem
“Half our processes run on email: nobody can say where a request stands, approvals stall, and every audit is an archaeology project. Our platform could automate most of it — the AI features are even in the license — but our permissions grew organically for years, so turning things on scares us. And where we did switch features on, nobody uses them.”
What we deliver
- Process digitalisation: approvals, onboarding, invoicing, and quality processes modelled as governed workflows — owned, tracked, and auditable instead of scattered across inboxes.
- Automation rules for the repetitive share: triage, routing, summarisation, recurring tasks.
- Native AI as the accelerator: an activation strategy for which capabilities (search, summaries, Rovo agents) serve which of your teams, in which order.
- Permission and data hygiene before activation — AI makes years of permission drift visible; we fix the drift first so the AI only surfaces what it should.
- Adoption, not just activation: role-based training, prompt patterns for your daily cases, and usage measurement so you know what the license delivers.
- A clear read on the boundary: what workflow automation and native AI do well, and where your case needs more.
How it works
- Process and readiness review: workflows, permissions, data sensitivity, license entitlements.
- Use-case selection with the teams; digitalisation and activation plan validated with security.
- Controlled rollout to pilot groups; workflows, automations, and agents configured.
- Training and adoption measurement; tuning based on real usage.
- Extension — or escalation to independent AI orchestration where native features reach their limit.
Engagement
Scoped case by case: our clients range from local SMEs to Fortune 500 groups, and the same service scales accordingly. We quote after a first scoping conversation — a fixed price list would not be honest at that range. Where risk is high, we start with a bounded pilot.
Why Digilac
- Both sides of the bridge in one team: Atlassian Solution Partner with hands-on Rovo experience, and an applied-AI practice that builds its own platforms — we know exactly where native AI ends and custom orchestration begins, and we tell you honestly.
- Process digitalisation is where we started: business workflows built for governmental, industrial, and luxury-sector clients — permission hygiene and safe AI activation are the same discipline with higher stakes.
- If the answer is “you don’t need more than what you already pay for”, that’s the answer you get — our independence cuts both ways.