Who it’s for
Organisations of any size that run on (or are moving to) modern work-management platforms — Atlassian first among them: from a first Jira setup to re-engineering a 15,000-user estate. Typical trigger: a new system rollout, a messy instance after years of ad-hoc configuration, a process still living in email and spreadsheets, or fragmented instances to consolidate.
The problem
“Our systems grew without a plan. Every team configured its own workflows, nobody dares touch the custom fields, and simple processes take longer in the system than out of it. We need someone who has seen this at scale and knows what good looks like.”
What we deliver
- Analysis and audit of your current setup: configuration, usage, apps, and the gap to your actual processes.
- Concept and design: workflows, permission models, project structures aligned with how you really work.
- Implementation: configuration, automation, app selection, integrations with your other systems.
- Process digitalisation: business workflows (approvals, onboarding, invoicing, quality processes) built on Jira and Confluence.
- Consolidation and platform re-engineering: merging instances, clustering for high availability, performance at scale.
How it works
- Assessment: we look at what exists and interview the teams who live in it.
- Recommendation: what to fix, in which order, with which effort.
- Implementation in agreed increments — pilots first where risk is high.
- Validation with real users; training of your key people.
- Handover, or transition into managed services & support.
Engagement
Scoped case by case: our clients range from local SMEs to Fortune 500 groups, and the same service scales accordingly. We quote after a first scoping conversation — a fixed price list would not be honest at that range. Where risk is high, we start with a bounded pilot.
Why Digilac
- Atlassian Solution Partner, with certified consultants and three Atlassian Summit talks behind the team.
- We ran an 8,000-user Atlassian environment inside a multinational before founding Digilac, and have administered estates of 15,000 users since — enterprise patterns, applied at any size.
- Public-sector grade: governmental clients trust us with their most critical collaboration platforms, including high-availability cluster architectures.